Rider and Community Safety

At Zwings, we’re continually analysing our operations to identify how we can further enhance safety for our riders, pavement users, including vulnerable groups, and other road users such as car drivers and cyclists. It is therefore our priority to educate the public on how to ride safely and to mitigate any concerns of any non-riders.

E-scooter Rider and Community Safety

We strive to make mobility safer and more sustainable for short urban trips. Zwings maintains a dialogue with representatives of the visually impaired and other key stakeholder groups to continually enhance the safety of our rental schemes.

RIDERS EDUCATION

Zwings recognises that rider education and rule enforcement is essential to deliver any new transport service. We can deliver this through various communication channels both in person and digitally. For example, we are running safety workshops to show first time riders how to use the e-vehicles safely and to remind them of the rules of the road. This is reinforced through in app presentations and social media campaigns to remind riders of the rules of the road and the negative implications of misuse, including points on their license.

For riders who are reported to be scooting irresponsibly Zwings has a 2 strike policy which can lead to a deactivation of the riders account and under certain circumstances will be reported to the police.

IRRESPONSIBLE RIDING AND ACCIDENT MANAGEMENT

Zwings strives to educate the community while responding to their queries in a fast and efficient manner. Depending on the received complaints, Zwings’ team prioritises issues that need to be handled immediately such as trust and safety. As the operator provides customer service 24/7, it is able to monitor these higher risk issues constantly and solve immediately. We have set time targets across all processes to ensure we offer a speedy service and immediately react to irresponsible riding keeping the communities engaged in their services.

In the very rare case you are involved in an accident, ensure you call our insurer Zego 01908302023 to provide details, including location and whether a 3rd party was involved.

 

DON’T DRINK AND RIDE 🚨

With pubs, bars and restaurants starting to re-open again after lockdown, we’re sure that like us, you can’t wait to get out and spend more time with friends, family or co-workers. To ensure both your own safety and that of others, it is vital that people do not drink or use drugs before getting on an e-scooter. Riding an e-scooter under the influence of alcohol or drugs is both illegal and very dangerous. E-scooters are covered by the same drinking and driving rules as other vehicles. If caught riding while above the legal limit or under the influence of drugs, the potential penalties may include:

  • Six months imprisonment
  • An unlimited fine
  • Driving ban for at least one year, with three year ban if convicted twice in ten years

The safety of pedestrians, riders and other road users is our first priority. If you or someone you are meeting is thinking of riding an e-scooter, it is important that they are aware of the risks and dangers of riding over the limit.

 

RIDER TIPS: RIDE SAFELY, PARK RESPONSIBLY!

 

E-scooter safety

ENSURE YOU ARE 16+ AND HAVE A VALID LICENSE

We do not tolerate non-qualifying riders using the rental e-scooters. Please ensure that only the rider who originally signed up with an authorised driving/moped licence is using the e-scooters. Assisting an unqualified rider to rent a Zwings e-scooter is illegal, and accounts found will be suspended and reported to the police.

 

E-scooter safetyNEVER SCOOT ON THE PAVEMENT

Always scoot on the road or cycle lanes. Riding on the pavement or with another person is illegal and can lead to accidents. Failure to follow these rules will lead to a formal warning, account bans and the involvement of the police.

 

 

E-scooter safety

PARK PROPERLY AND ENSURE YOUR E-SCOOTER IS SECURE

When parking your vehicle, please travel to a designated e-scooter parking bay (which is labelled with a letter ‘P’ and a blue box on the Zwings app).

 

 

 

E-scooter safety

BE MINDFUL OF ROAD OBSTRUCTIONS

Avoid uneven surfaces like grass, gravel, rocks and potholes. Always be aware of surrounding traffic.

 

 

 

MAKE SURE YOU ARE VISIBLE

Ensuring riders are clearly visible by pedestrians and other road users is essential. Please wear hi-vis clothing, particularly when scooting at night.

 

 

 

E-scooter safety

WEAR A HELMET – SAFETY IS COOL!

We strongly encourage riders to put on a high quality helmet before riding an e-scooter.

 

 

 

For any questions regarding safety, please do reach out to us: community@zwings.co.uk

Please scoot safely and responsibly for the benefit of all residents in your area!